Privacy Policy
Last Updated: 2025/10/30
1. Introduction
At Safe Haven, your safety and privacy are our top priorities. We understand the importance of confidentiality, especially for those reaching out for help or support. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for assistance.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site.
2. Information We Collect
We only collect the information necessary to provide you with support, safety, and resources. This may include:
- Personal Information: such as your name, email address, or phone number when you reach out to us through our contact form or email.
- Non-Personal Information: including your browser type, device information, and general location data (e.g., city or region) used for website analytics and improvement.
We never require you to share identifying details or personal stories to access information on our website.
3. How We Use Your Information
We use the information we collect to:
- Respond to your messages or support requests
- Provide information, resources, and assistance related to abuse recovery
- Improve our website and services
- Maintain a safe and secure online environment
- We will never sell, rent, or trade your personal information to any third party.
4. Confidentiality and Safety
- Your privacy and safety come first.
- Any personal information shared with Safe Haven is treated with the strictest confidentiality.
- We will never share your information with law enforcement, shelters, or any third party without your explicit consent, except where legally required for your immediate safety.
- All communication with Safe Haven is secure and confidential.
- If you believe your device or communications are being monitored by an abuser, please use a safe computer or device before contacting us.
5. Cookies and Website Analytics
- Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use our site.
- Cookies are small data files that help improve your browsing experience.
- You can choose to disable cookies in your browser settings.
- These analytics do not collect personal or identifying information.
6. Data Security
We take appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. While no online system is completely secure, we are committed to ensuring that your information remains as safe as possible.
7. Links to Other Websites
Our website may contain links to other organizations or resources. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when visiting them.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent to communication at any time.
- To exercise any of these rights, please contact us at hello@safehaven.org.za.
9. Updates to This Policy
Safe Haven may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The most recent version will always be available on our website.
10. Contact Us
